KNOWLEDGE CENTRE

Why change 3PL provider?

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Why change 3PL provider?

Before we give you some answers and food for thought, it’s worth asking the big question – “why are you looking to change your 3rd party logistics provider?”  We suspect you are looking for an alternative fulfilment supplier because you are less than 100% happy with your current provider.  There could be many reasons for dissatisfaction, but efficient product fulfilment is such a key area to any e-commerce business, that anything less than 100% satisfaction is letting down your company, your brand, and customers.

Another reason for not changing your 3PL supplier, is fear that ‘something will go wrong’, and that fear often stops the right decision being made.  Perhaps you are feeling ‘better the devil you know………….’ right now?

 

What does the best 3rd party fulfilment look like?

Simply, it should be almost invisible.

Invisible inasmuch as everything to do with your product fulfilment is taken out of your hands, leaving you free to concentrate on what you do best, that is, developing your business, completely worry and stress free, and importantly cost effectively.  There’s no warehousing to worry about, no direct staffing requirements and all the problems this can entail, no security worries, no issues with taking in returned goods, no responsibility for organising road, sea or air carriers – which can entail complex export paperwork – and most of all you can sleep soundly knowing your product fulfilment is in the best of hands.

 

What key aspects make up an efficient 3rd party order fulfilment service?

  • Seamless integration with your e-commerce platform and NO set-up fees
    Our fast, accurate and FREE set-up and integration with platforms such as WooCommerce, Magento and Shopify gets you up and running immediately, so there’s no down-time and no set up fees.  We also fulfil Amazon and eBay orders quickly and efficiently, maintaining positive customer ratings.

 

  • Easy-to-use Portal
    Our portal is designed to be ultra-user-friendly and it allows you to check orders and fulfilment rates, stock inventory and management, returns and financial reporting at any time of day or night.  We will guide you and your team through the process and will always be at the end of the phone to answer any queries.

 

  • 100% Pick and Pack Accuracy
    Everyone from your dedicated account manager to the operations director, warehouse manager and despatcher is committed to providing an error-free service for every client.  Our systems and processes are both rigorous and rigorously controlled at every stage of fulfilment.  Our warehouse is exceptionally clean and tidy, with optimal workflows, clearly labelled bays, shelving and stock and a high level of quality control.  The ‘buck’ always stops with your account manager, so it is in their interest to ensure a completely error-free service and total client satisfaction.  It’s what our reputation is built on.

 

  • Smart use of Packaging
    There’s not many items we haven’t encountered, so we are experts in analysing the right packaging for the job.  We consider size, weight, shape, fragility, and value to ensure that the most effective and cost-efficient packaging is used.  If your company or brand requires eco-packaging or even personalised wrapping, it’s all part of the service.

 

  • Same-day Despatch
    If we receive an order before 2pm (or later by arrangement) it will be picked, packed, and despatched the same day.  We have worked with our chosen shipping partners and couriers for many years because we know they provide a first-class service, and that confidence is passed on to you and your customers. 

 

  • Hassle-free Returns
    Handling returns is a real frustration for retailers, and it is usually an area that isn’t given proper time, care, and attention.  Many items that are returned should be able to be re-sold, but if returns are poorly managed, they will end up in the ‘write off bin’.  When a returned item is received by us, it will be unpacked with care and inspected thoroughly for damage.  If the item is undamaged and deemed suitable for re-sale, it will be re-packaged and marked back in stock ready for re-sale.  This level of care and attention helps protect your assets and has a direct positive effect on your profitability.

 

  • Is Adstral the best 3PL fulfilment provider for you?
    Every 3rd party fulfilment company has its ‘sweet spot’ in terms of product size, number of SKUs and order frequency that enables it to offer the best possible service.

    Our many years working with e-commerce retailers shows that our logistics and systems are best suited to items that can fit into a shoebox – this isn’t to the millimetre, but small, easily managed items are perfect for us.  Although we do handle multiple stock keeping units, our ideal number of SKUs is under 30, with a daily order intake of around 100.

    This scenario of an item that fits into a shoebox, a maximum of 30 variations and orders around 100 a day makes us highly competitive as a 3PL fulfilment partner.

    We are all in business to make money and to grow and working with us leaves you free to concentrate on growing your business.  Our end-to-end fulfilment service takes away the hassle of renting or buying your own warehouse space, employing and training staff, finding additional staff to help with peak times, holidays or absenteeism, not to mention all the on costs such as buildings, stock and liability insurance.

 

You can trust Adstral with your product fulfilment, warehousing, and logistics.

When you change suppliers or providers of almost any service there is always an element of fear, in case something goes wrong; a new system doesn’t work, new people don’t understand your products or needs or the new provider isn’t as quick to react as you would like.

Let us put your mind at rest.  Adstral has been working with blue chip companies and market-leading brands for over 10 years who trust us with their e-commerce fulfilment requirements.

We handle everything from beauty and healthcare products, fashion jewellery, luxury footwear, perfume, small giftware and homeware items, small electronic and electrical items, and subscription orders.

If you are selling refrigerators, then regrettably, Adstral isn’t for you.  But small items, a small number of variants and order volumes of around 100 a day are where we excel and where you benefit.

Not only do we provide a first-class, professional, and accurate eCommerce fulfilment service, we like to help our customers with help and advice should they need it. We have produced some Hints & Tips documents, along with some FAQs, which provide answers to questions we are often asked.

 

To speak to one of our team about our eCommerce fulfilment service and how we can help your online retail business, please telephone us on 01793 725043, or complete your details on our online enquiry form and we will get back to you.

Want to find out if our fulfilment service is for you?