Adstral Fulfilment Reviews
What our clients say.
We’re only happy when our clients are happy and so it’s extremely important for us to hear their feedback. All reviews are shown here with their consent. We’re happy to share contact information with prospective new clients to assist service evaluation discussions.
“Adstral Fulfilment came to our rescue – quite literally – at the end of 2022 when we urgently needed to secure a new fulfilment centre. The Adstral team rose to the increasing challenge we found ourselves in and, despite them being in the midst of November’s ‘Black Friday Week’, they went above and beyond to ensure our stock was safe and that we were able to fulfil our customer’s orders without delay. Since then, we have continued working with Adstral. They are a fantastic extension of our team and are always prepared to go the extra mile when needed. Without doubt, they are a safe pair of hands and a pleasure to work with.”
AC, Director
(Health and wellbeing supplements, UK)
(Health and wellbeing supplements, UK)
“Since taking on all our fulfilment needs, Adstral have helped us expand our customer base by allowing us to send more orders and offer our customers a faster delivery service. All the staff at Adstral are helpful, polite and friendly. They assist us with any queries quickly and efficiently. A great company to work with and we would definitely recommend them!”
LM, Director
(Cosmetics and make-up accessories, UK)
(Cosmetics and make-up accessories, UK)
“We have worked with Adstral for nearly ten years now and they are an absolutely integral part of our business. Their dedication, knowledge base, efficiency and customer service are second to none and I know that we can always rely on them to get our goods out of the door on time. They truly care about our business as much as we do and it makes such a difference.
They’re incredibly flexible and any ad hoc requests or complexities are always managed without an issue. Their response times are fantastic and I know that I can always rely on them to help solve any issues or complications that we run into. I simply cannot recommend them highly enough.”
They’re incredibly flexible and any ad hoc requests or complexities are always managed without an issue. Their response times are fantastic and I know that I can always rely on them to help solve any issues or complications that we run into. I simply cannot recommend them highly enough.”
SK, Director
(High-performance footwear, UK)
(High-performance footwear, UK)
“We’ve been in the eCommerce business for over 15 years and can honestly say Adstral Fulfilment have been the best 3PL service we’ve ever used. When our previous 3PL company dropped the ball, Adstral were there to not only pick it up again but they scored a goal and won the game.
They do things better than other 3PLs: Customer Focus: They always respond to our queries quickly and find solutions. P&P: Their pick & pack accuracy and timings are extremely good. Goods In: They have a dedicated team, so our stock isn’t sitting around for a long time waiting to be checked in, especially important these days with delayed shipping and other global logistic hinderances. But by far the most exceptional feature is their people, they are a professional team and always willing to help. I would, without reservation, recommend Adstral to any online business owners.”
They do things better than other 3PLs: Customer Focus: They always respond to our queries quickly and find solutions. P&P: Their pick & pack accuracy and timings are extremely good. Goods In: They have a dedicated team, so our stock isn’t sitting around for a long time waiting to be checked in, especially important these days with delayed shipping and other global logistic hinderances. But by far the most exceptional feature is their people, they are a professional team and always willing to help. I would, without reservation, recommend Adstral to any online business owners.”
TL, Director
(Lifestyle & health accessories, UK)
(Lifestyle & health accessories, UK)
“We have been working with Adstral for over a year now and they are integral to the continuing growth of our business. We can now offer the range of shipping options that we had previously strived for and, very importantly to us, our products are treated with care and always wrapped beautifully for our customers. Nothing is ever a problem and any queries are resolved with speed. I would highly recommend Adstral to any business looking for an incredibly efficient and reliable fulfilment option.”
SS, Managing Director
(Makeup & lifestyle accessories, UK)
(Makeup & lifestyle accessories, UK)
“We have worked with Adstral Fulfilment since choosing to outsource both our B2C and B2B fulfilment back in 2018 and have been so happy with the service and pricing that we have never considered moving. The team are professional, efficient and accurate and respond to any queries swiftly. Our wholesale business often drives ad-hoc requests or complex additional requirements and these are always managed without a problem allowing us to focus on moving our business forwards. Our e-commerce customers are always delighted at the speed of delivery, packaging and condition of the goods on arrival – no mean feat with the variety of products we offer, some of them quite delicate! I truly believe Adstral care as much about our business as we do which means we rest easy knowing our fulfilment needs are in safe hands.”
NB, Founder
(Childrens fashion accessories, UK)
(Childrens fashion accessories, UK)
“I’ve been a client for a year or so now and couldn’t be happier:
– Next level service from Magda, Nati and Adelina, who have all have been faultless
– Respond to emails within minutes
– Reasonable fulfilment and storage charges
– They go above and beyond when advising how best to store and ship my items
– Work with you to achieve business aims
Highly recommended.”
– Next level service from Magda, Nati and Adelina, who have all have been faultless
– Respond to emails within minutes
– Reasonable fulfilment and storage charges
– They go above and beyond when advising how best to store and ship my items
– Work with you to achieve business aims
Highly recommended.”
RK, Director
(Aviation clothing distributor, UK)
(Aviation clothing distributor, UK)
“Adstral Fulfilment has enabled us to grow as a business, taking the stress of fulfilment off of us which gave us the ability to focus on the other parts of the business like product development and brand growth. We aren’t held back by our ability to fulfil anymore which has helped us to be able to scale. They are great at communicating which is so important for a business when you are passing over such an important part of the business. We have been using them for around 3-4 years now and I honestly can’t stress enough how amazing they have been.”
RB, Director
(Beauty & skincare products, UK)
(Beauty & skincare products, UK)
“Adstral took over my order fulfilment at very short notice in the run up to Christmas. We moved the stock and got things going in just two days and that included the integration between my ecommerce platform (Shopify) and the Adstral software. Order fulfilment has been problem free. On the couple of occasions where the courier lost/damaged a shipment I was pleased to find the Adstral team sorted things out on my behalf.”
MB, Director
(Audio device manufacturer & distributor, UK)
(Audio device manufacturer & distributor, UK)
“Adstral came to my rescue as my business grew, taking fulfilment and storage off my hands, which saves me hours of time and hassle. I have 100% trust in them and their ability to deliver efficiently and reliably. My business wouldn’t be the same without them. Furthermore, Adstral Fulfilment was incredible during Covid lockdowns, managing to stay in operation and therefore keeping my business in operation.”
JR, Director
(Natural skincare products, UK)
(Natural skincare products, UK)
“My business moved to Adstral after several years with another fulfilment company. They have been able to help my business considerably navigate the complexities of Brexit and shipping options b2b and b2c where the other warehouse could not. They have also painstakingly booked on my stock that arrived in a damaged way from the previous warehouse. The customer service is excellent and I am so glad to be dealing directly with a team that care and get back to all my teams queries promptly. Thanks for the excellent service 😁“
KK, Director
(Natural skincare products, Australia)
(Natural skincare products, Australia)
“Before we moved our fulfilment over to Adstral, we were packaging hundreds of parcels per week ourselves and we were unable to scale the business any further because of the constraints on the fulfilment side of the business. Once we moved to Adstral, we were able to scale to hundreds of parcels every day very quickly which has freed up so much time for us to be able to focus on the business growth. Adstral were absolutely brilliant with us being a young company with no experience of fulfilment outside of our own set up. They walked us through everything and made adaptions to fit our business requirements which was so important for us as business is not one size fits all. They have been essential in our growth as a company. It’s so reassuring to have such friendly staff that we can just pick the phone up to if we have questions or new projects, It really feels like they are part of our team. The level of care and attention to packing our products is second to none. A+++”
RB, Founder
(Skincare beauty products, UK)
(Skincare beauty products, UK)
“Adstral Fulfilment has been an amazing partner from day one. They are professional, reliable, efficient, and trustworthy. The staff are friendly, competent, and responsive. Their system syncs seamlessly with our UK Shopify store, enabling automatic order processing with same-day order fulfillment until 5 pm GMT. We were offered multiple shipping services at reasonable prices and were able to choose only the ones that work best for our products and business model. Adstral’s 24/7 online inventory monitoring app is intuitive and offers a myriad of standard and customizable reports. To us, Adstral has become a valuable and indispensable partner in our UK operations. We are so glad we found them!”
MJ, Founder
(Award-winning body heating pads, USA)
(Award-winning body heating pads, USA)
“We have been with Adstral Fulfilment since 2012 and are thoroughly impressed by their service. Being in the health and beauty industry, our business often requires a customised approach to many issues that arise, and Adstral have always been personable and easy to deal with. Their prices are very good in comparison to the competition but the most important thing for us is that this is one area of the business where we can relax and know it is good hands while we focus on more difficult matters. We have used many fulfilment companies, both in the UK and overseas, and can recommend Adstral’s services completely.”
AK, Managing Director
(Natural skincare products, UK)
(Natural skincare products, UK)
“We have used Adstral over the past few years for our peak offsite storage requirements, circa 3,500 pallets. They unload Far East containers and stock from our UK distribution centre. We have a positive working relationship and the team at Adstral are always available for both urgent and ad-hoc work that falls outside of our standard service level agreement. Adstral provides a high standard of service and we are happy to recommend them to prospective clients.”
MO, Inventory Manager
(High Street stationery retailer PLC, UK)
(High Street stationery retailer PLC, UK)
“We have worked with Adstral Fulfilment for the past six years and have always found them to be efficient and caring. They certainly go to great lengths to help solve problems and we would have no hesitation in recommending them to prospective new clients.”
SK, General Manager – Global Operations
(Pharmaceutical manufacturer, USA)
(Pharmaceutical manufacturer, USA)
“We have outsourced our fulfilment needs with Adstral Fulfilment since we launched our concept within the UK in 2012. We use other third party warehouse partners around the world and I can safely say that Adstral has provided us with the best client support overall. Their systems are accurately connected to our order processing software and their overall responsiveness on any query or requirement is very quick. Adstral provides us with a fantastic service, allowing us to focus on our core business and leave our UK fulfilment with a reliable partner. I have recommended them to peers within our industry.”
JvdZ, Co-Founder/Director
(Niche fashion clothing, The Netherlands)
(Niche fashion clothing, The Netherlands)
“We entrusted our growing fulfilment needs to Adstral and have only positive things to say about them. They’re diligent, reliable and always do what they say they will, which is invaluable to our business. Keep up the great work guys.”
NP, Director
(Creative marketing agency, UK)
(Creative marketing agency, UK)
“We started using Adstral Fulfilment in 2012 and have never looked back. We’ve used many 3PL fulfilment services around the world and I can honestly say that none of them compare to Adstral in pricing, efficiency and especially customer service.”
AP, Director
(International trading company, Hong Kong)
(International trading company, Hong Kong)
“Adstral Fulfilment not only offers extremely competitive pricing, but working with them is hassle free. Customers receive products promptly and without issue and if requirements need to be changed, as they occasionally do, the staff at Adstral respond promptly and efficiently to the needs of the client.“
DS, Director
(Mesotherapy and transdermal therapy products, UK)
(Mesotherapy and transdermal therapy products, UK)
“I have used Adstral Fulfilment for the last eight years and have been extremely impressed with the company’s service and professionalism. Whenever I have any questions or issues, I always find the staff to be helpful, easy to reach and efficient. The feedback I get from my customers is always positive and they are often surprised by how quick the product arrives. Adstral forms an integral part of my business’s success and I would not hesitate to recommend them to others.”
MMck, Managing Director
(Professional dog grooming equipment, UK)
(Professional dog grooming equipment, UK)
“We have been using Adstral for our warehousing and fulfilment for over nine years and have found them to be efficient, flexible and reliable. We work with Adstral via an automated interface, email and phone and all are always dealt with in a friendly and helpful manner. Orders are always shipped on time using good quality courier services. We would happily recommend them.”
SS, Director
(Stationery, gifts and homeware, UK)
(Stationery, gifts and homeware, UK)
“We have found Adstral Fulfilment to be very competitive and their service is the best we have seen. We have tried other fulfilment services but none of them come close to Adstral for price and service. They have done a lot of IT work to accommodate our complex multi-channel ordering systems and have never failed in finding a solution. We have used Adstral for quite a few years now and would not hesitate to recommend their services to any new or existing customer.”
MM, Managing Director
(Electrical consumables, Cyprus)
(Electrical consumables, Cyprus)
We always respect the confidentiality of our clients. Our fulfilment reviews are shown here with their consent.
We’ll be happy to share contact information with prospective clients to assist service evaluation discussions.