What is a fulfilment company?

A fulfilment company enables businesses to outsource their order fulfilment, including goods in, warehousing, pick and pack, shipping and returns.

What is a fulfilment company

There are a number of questions we’re often asked about our order fulfilment company. We have collated a few of them with answers below. If you have additional questions, or would like to speak to us about our services, then please don’t hesitate to get in touch via our Contact Page. We’re always happy to help.

A fulfilment company manages and distributes a wide range of products for organisations such as eCommerce retailers, marketing agencies, charities, print and media companies and manufacturers.

It’s actually a cost-effective solution for your order fulfilment. At Adstral, we don’t charge management fees or set-up fees, and our fulfilment services can be tailored to meet your business requirements and budgets. What’s more, when you outsource to a fulfilment company, you can save time and staff costs. You’re free to fully focus on developing your core business.

For an estimate of monthly fulfilment costs, please visit our Pricing Page.

Yes you can. We offer a flexible order fulfilment solution, tailored to meet the individual needs of your business.

No problem. Whether you need a full-time fulfilment service or ad-hoc cover for seasonal peaks or during the holiday season, we can provide you with a solution to meet your particular requirements

We’ll store your stock in our secure fulfilment warehouses, where it will be ready for pick, pack and despatch immediately upon receipt of new orders. You always have real-time visibility of your stock levels, orders and shipments via our online client portal.

Yes, absolutely. Our fulfilment stock warehouses are always kept secure and safe, with stock management controlled by  modern stock management systems and strict quality processes. We always maintain a tight control of your stock.

At Adstral, we use specialist 3PL order management software that integrates fully with all major eCommerce platforms. Our system will automatically check your websites and other online sales channels for new orders on a regular basis. We can also import your sales orders using csv files or direct data transfer. You can also enter fulfilment orders directly, via our secure client portal.

Some can do this but not all fulfilment companies. Adstral connects to all major eCommerce channels, e.g. Shopify, WooCommerce, Magento, BigCommerce, NotOnTheHighStreet (and many others too). And, of course, eBay and Amazon. Your customers’ orders will automatically be downloaded and immediately made ready for picking, packing and shipping.

A fulfilment company will despatch orders depending on your delivery requirements. At Adstral, all orders received before 5pm will be picked, packed and shipped on the same weekday, unless you specify otherwise. By arrangement, we can also provide a later cut-off time.

We guarantee full order accuracy. However, in the highly unlikely event that it does happen, we’ll make sure that the error is immediately rectified – at our expense.

We work hard to maintain excellent relationships with our clients, ensuring that their business needs are always met and that their customers are kept happy. You can read what some of our customers have to say about us on our testimonials page.

We welcome businesses that already understand the benefits of using a fulfilment company but may be looking to move elsewhere. Our fast-track transfer process ensures a stress-free transition. You may need to consider any ongoing contractual obligations you have with your existing provider. At Adstral, you’ll always be free to move on, if we ever fall short of your expectations. We’re committed to make sure you’re always happy with our service.

Want to find out if our order fulfilment service is for you?