What is a fulfilment company?
A fulfilment company is an organisation that processes the receipt, packing, delivery and return of customer orders for businesses. Fulfilment companies enable businesses to outsource their order fulfilment, including goods in, warehousing, pick and pack, shipping and returns.
There are a number of questions we are often asked about our order fulfilment service. We have collated a few of them with answers. However, if you have any further questions, or would like to speak to us about our services, please don’t hesitate to get in touch via the form below.
A fulfilment company manages and distributes a wide range of products for organisations such as eCommerce retailers, marketing agencies, charities, print and media companies and manufacturers.
Yes you can. We offer a flexible order fulfilment solution that meets the individual needs of your business.
Whether you need a full-time fulfilment service or ad-hoc cover for seasonal peaks or during the holiday season, we can provide you with a solution to meet your particular requirements
We will store your stock in our fulfilment warehouse where it will be ready for pick, pack and despatch on receipt of any orders.
Our warehouse is very secure with stock supervision guided by strict quality management procedures, so we always have a tight control of your stock at all times.
We use specialist order management software that integrates fully with all eCommerce platforms. Our system will automatically check your website and other online sales channels for orders. We are also able to import orders from your in-house systems using file attachments via email or data transfer.
We guarantee full order accuracy. However, in the highly unlikely event that it does happen, we’ll make sure that the error is immediately rectified – at our expense.
We will despatch orders depending on your delivery timescales. If you need same day despatch, then all orders received before 3pm will be picked, packed and shipped on the same day.
It’s actually a cost-effective solution for your order fulfilment. For a start, we don’t charge management fees or set-up fees, and the fulfilment service can be tailored to meet your business requirements and budgets. What’s more, when you outsource your fulfilment, you can save time and money on staffing.
We work hard to maintain very good relationships with our customers, ensuring that their business needs are met and that their customers are kept happy. You can read what some of our customers have to say about us on our testimonials page.