What is a fulfilment house?

A fulfilment house offers a complete order fulfilment service for online retailers, agencies, charities, manufacturers, and print and media companies.


We have listed below some of our most commonly asked questions, together with brief answers. If you would like to know more about our fulfilment house services, or if you would like to speak to us about your fulfilment needs, please get in touch. We’re always happy to help.

A fulfilment company receives your stock and then sends it out when an order is received. A fulfilment house will provide a complete service – from warehousing and stock control right through to shipping a range of goods and managing returns.

All fulfilment houses are different and may specialise in certain sectors or products. At Adstral, we are able offer a range of solutions from handling direct mailing campaigns to advance consignments such as magazine subscriptions, eCommerce order fulfilment to product launches.

We can handle a variety of products including cosmetics and toiletries, toys and games, watches and jewellery, baby products, membership packs, loyalty rewards, magazines and even electronic items.

We store all stock in our secure and fully managed warehouse – ready for despatch as soon as your orders arrive.

We ensure that we follow strict stock control practices and will keep you appraised at all times on stock levels through our online client portal. This enables you to order more stock as and when required.

As a specialist fulfilment house, we have a great deal of experience in order fulfilment solutions. Our pick, pack and despatch team will take exceptional care in packing your orders ensuring that they are packed appropriately and adequately to minimise the risk of damage and they leave us in perfect condition.

We can handle all of your returns for you. This means that we will manage the entire process, from carefully inspecting and categorising every returned item, to sending your customer a replacement. If goods are suitable for resale, we will book them back into stock and store in our warehouse ready for resale, and if they are damaged or outdated we can handle the disposal or recycling as required.

We are fully GDPR compliant. We are also registered with the Information Commissioners Office and are longstanding members of the Data and Marketing Association.

There are many ways that a fulfilment house can help your business. From saving you time and money, to helping you streamline your fulfilment operation.  For more information on our order fulfilment service, read our main home page.

Well, actual delivery is down to the postal services. At Adstral, we guarantee all orders received by 5pm will be picked, packed and despatched that very same day. Whatever your shipping requirements, we’ll do our utmost to meet them. In fact, we haven’t missed a deadline yet!


Want to find out if our fulfilment house is for you?

Contact our sales team today – 01793 725043 or hit the button below